BBQ Chicken SMACKDOWN - Rivervale Mall vs Greenwich V

BBQ Chicken Rivervale Mall 11, Rivervale Crescent #02-10 Reasonably priced chicken. Menu had a variety but mostly chicken (BBQ chicken... duh!!!) Waiting time was average but it was a lazy Saturday morning so who's complaining Quality of chicken was surprisingly good, had a enjoyable meal considering we weren't harboring any expectations Service was generally ok. The staff could be more informed about their services such as deliveries. The manager had to be called to answer our question about food delivery.  The same music video kept looping the whole time we were there.

BBQ Chicken Greenwich V (Franchised) 1 Seletar Rd #02-07 Reasonably priced chicken. (Price is consistent with the chain)  Menu had a variety but mostly chicken (Same as same chain)  Waiting time seemed interminably long as it was after work and pass dinnertime. Not the best time to have to wait for your food Quality of chicken was not as good as we remembered. The honey chicken strips appetizer we ordered was just fried chicken strips with not much taste of honey.  Staff was extremely busy, watching music video and chatting loudly that is. We couldn't get their attention to get the bill and had to walk up to the cashier counter to pay.

Conclusion: One will expect to have consistent service and quality of food as it's basically the same Korean food chain, however the one in Rivervale Mall wins hands down. Wifey thought it could be because the Rivervale outlet is not a franchised outlet, but I don't really agree and don't want to stereotype against all franchised outlets. What do you think? Let us know if you have been to other franchised outlets and feel the same way vs the non-franchised outlets.